Contract Information Technology Assistant (Non-shift) – DH
Wan Chai
- Closing date
- 3 Nov 2026
- Contract period
- 1 Dec 2026 – 31 Jan 2027
- IT experience
- 0 years
- Similar post
- 2 years
- Posts
- 1
- Shift duty
- Yes
- Relevant field
- –
- Work in Guangdong
- No
About the project
Provide support on PCs and Mail Services
Duties
(T26) Provide support services to users on PC, Lotus Notes & CMMP, Confidential Mail, Mobile Mail and Video Conference and related systems. Normal Working hours, Mon-Fri, 9:00 - 17:48 (Shift A)Working hours, Mon-Fri, 8:15 - 17:00 (Shift B)Working hours, Mon-Fri, 9:30 - 18:15
Other requirements
1. Provide telephone support in Wan Chai Headquarters on PC, Lotus Notes & CMMP, Confidential Mail (CM) and required systems. If necessary, also provide on-site client support in different office locations among Hong Kong Island, Kowloon and New Territories. 2. Handle user enquires, resolve technical problems on PC, Lotus Notes & Outlook client, CM client, assist users in changing password, renew and replace e-cert etc. 3. Provide daily backup support on mails and required systems and assist users to restore mailbox when necessary. 4. Provide support on video conference system and mail on mobile phone. 5. Daily monitor the healthiness of Lotus Notes & CMMP, CM and required systems. 6. IT support for VIP users at head office is required.
Technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Windows 7/8/10 | Essential | 2y |
| Confidential Mail System | Preferred | 1y |
| Lotus Notes Administration & Technical Support | Preferred | 1y |
| Video Conference Technology | Preferred | 1y |
| Wireless/mobile Email solution | Preferred | 1y |
Non-technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Helpdesk Call Handling Technique | Essential | 1y |
| Work experience with/in the Government | Preferred | 1y |
