Contract Information Technology Assistant (Non-shift) – HAD
Mainly Wan Chai
- Closing date
- 5 Nov 2026
- Contract period
- 17 Nov 2026 – 31 Jan 2027
- IT experience
- 0 years
- Similar post
- 2 years
- Posts
- 1
- Shift duty
- No
- Relevant field
- –
- Work in Guangdong
- No
About the project
Helpdesk and Technical Support
Duties
(T26) Helpdesk and Technical Support - Provision on Helpdesk services and Technical Support Services for Application Systems and IT Equipment including Network, Servers and Workstations
Other requirements
1. To liaise with users and computer vendors, as well as keep proper records for helpdesk services 2. To assist in resuming computer services where appropriate 3. To monitor the healthiness of application systems and IT equipment 4. To perform routine operations including daily computer jobs and data backup 5. To run ad hoc computer jobs, such as data restore 6. To assist in diagnosis and troubleshooting on hardware and software as well as application systems 7. To set up IT equipment for testing and deployment; and to provide on-site and off-site support in non-office hours as and when required 8. To accept any other ICT responsibilities assigned by supervisor 9. May be required to provide technical support during non-office hours on a roster basis
Technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Anti-Virus Technology | Essential | 1y |
| Ethernet | Essential | 1y |
| Networking | Essential | 1y |
| PC LAN Support | Essential | 1y |
| CISCO IOS Software & CISCO Products | Preferred | 1y |
| Confidential Mail System | Preferred | 1y |
| Disaster Recovery Planning | Preferred | 1y |
| Internet/ Intranet | Preferred | 1y |
| IT Security | Preferred | 1y |
| Lotus Notes Mail Admin. & Technical Support | Preferred | 1y |
| Metro Ethernet | Preferred | 1y |
| Microsoft SQL Server | Preferred | 1y |
| TCP/IP | Preferred | 1y |
| Virtual Private Network | Preferred | 1y |
Non-technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Work experience with/in the Government | Essential | 1y |
| Helpdesk Call Handling Technique | Preferred | 1y |
| Experience in Managing Government IT Standards | Preferred | 1y |
| Intensive Exposure in Written English | Preferred | 1y |
| Moderate Exposure of Spoken English in Work | Preferred | 1y |
| Shift work | Preferred | 1y |
