Contract Senior Information Technology Assistant – LCSD
Shatin
- Closing date
- 10 Nov 2026
- Contract period
- 1 Dec 2026 – 31 Jan 2027
- IT experience
- 5 years
- Similar post
- 5 years
- Posts
- 1
- Shift duty
- No
- Relevant field
- –
- Work in Guangdong
- No
About the project
Provision on Application Helpdesk Services and Technical Support Services for - system providing workflow for associations to submit funding applications; - system providing pre-defined online forms for surveys, data collection and reports and datasets generation to users; and - system providing procurement-related operations.
Duties
(T26) Provide comprehensive IT application helpdesk support and technical assistance for IT applications; Provide support and guidance to users in using various IT applications; Coordinate with developers for bug fixes or updates; Assist in application testing and software upgrades; Assist in preparing and updating application documentation; Prepare e-forms; and Undertake any other duties assigned by supervisors.
Other requirements
Have a Higher Diploma / accredited associate degree / Bachelor degree or above in Information Technology or related discipline; At least 3 years of proven and substantiated IT applications' helpdesk experience; At least 6 months' experience in MySQL; 6 months' experience in Drupal, PHP, JAVA and JavaScript is an advantage; Good command of both English and Chinese (written and spoken); and Good telephone manner and communication skills.
Technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Windows 7/8/10 | Essential | 3y |
| MySQL | Essential | 6m |
| JavaScript Programming | Preferred | 6m |
| JAVA Programming | Preferred | 6m |
| PHP programming | Preferred | 6m |
Non-technical skills
| Skill | Requirement | Experience |
|---|---|---|
| Client Service | Essential | 3y |
| Helpdesk Call Handling Technique | Essential | 3y |
| Coordination | Preferred | 1y |
| Work experience with/in the Government | Preferred | 1y |
