Contract Programmer – E&MSD

Kowloon Bay

Closing date

4 Nov 2026

Contract period

2 Dec 2026 – 31 Jan 2027

IT experience

2 years

Similar post

2 years

Posts

1

Shift duty

No

Relevant field

–

Work in Guangdong

No

About the project

The User Engagement (IT) role is responsible for providing timely and effective assistance to users in resolving application-related issues. Key responsibilities include: 1. Manage dedicated support channels (hotline and email box) for the Attendance Management System (AttMS) to address staff enquiries and complaints. 2. Receive, process, and troubleshoot user-reported issues, conducting initial diagnosis to identify root causes and deliver accurate solutions promptly. 3. Escalate complex system issues to developers, business analysts, or relevant technical teams, while maintaining open communication and progress updates with users. 4. Draft and maintain standard response guidelines (Line-to-Take) to facilitate consistent and accurate replies to general staff enquiries. 5. Conduct background research and render on-site support for the operation and implementation of the Attendance Management System. 6. Assist in organizing and holding training sessions, staff communication/engag

Duties

(T26) A. Act as the first point of contact for users, handling incoming enquiries via phone calls, emails and other online communication platforms; B. Troubleshoot and resolve common hardware, software, and application problems; C. Log, track, and update the support tickets using the issue tracking system (e.g. Azure DevOps); D. Perform incident triage by assessing and prioritizing issues based on business impact and urgency, and escalate complex incidents to Developers or Business Analysts, and notifying relevant parties as necessary; E. Proactively follow up with users on issue status in customer-oriented manner and ensure timely resolution; F. Collaborate closely with internal IT, development, and business teams to resolve user issues efficiently; G. Provide system administration support, including granting user access rights, adding new users etc., in accordance with security policies; H. Propose and persuade users with appropriate solutions; I. Prepare briefing / training materials and conduct sessions to users and vendors; J. Perform other IT services or tasks as assigned by supervisor.

Other requirements

1. Bachelor's degree or above in a relevant field such as Information Technology, or Computer Science, Marketing, Communications. 2. 2 years or above of experience in User Engagement, Technical Support, or Customer Support 3. 4 years or above of experience with strong communication and interpersonal skills to effectively communicate with users. 4. 4 years or above of relevant experience in administrative support, public relations, and/or event management. 5. Experience in organizing and holding comprehensive attendance management system training sessions, staff communication/engagement sessions. 6. Ability to diagnose and troubleshoot user problems with good technical sense. 7. Strong commitment to project deadline and delivering high quality work. 8. Good writing, communication and presentation skills in English and Chinese. 9. Creative, analytical, self-initiative, responsible and well-organized. 10. Experience with issue tracking systems (Jira, Azure DevOps, or similar) is preferred 11. Ability to multi-task and work well under pressure. 12. Work experience in government department is required.

Technical skills

Non-technical skills