Contract Junior Programmer – E&MSD

Kowloon Bay

Closing date

12 Nov 2026

Contract period

1 Dec 2026 – 31 Jan 2027

IT experience

1 years

Similar post

1 year

Posts

2

Shift duty

No

Relevant field

–

Work in Guangdong

No

About the project

The IT Helpdesk Support role is responsible for providing timely and effective assistance to users in resolving application-related issues. Key responsibilities include: 1. Receiving and processing user reports of issues 2. Conducting initial troubleshooting and diagnosis to identify root causes 3. Providing prompt and accurate solutions to user enquiries 4. Escalating complex issues to relevant stakeholders, such as developers and business analysts, for further investigation and resolution 5. Maintaining open communication with users throughout the issue resolution process, providing regular updates on progress and ensuring that issues are resolved in a satisfactory and timely manner

Duties

(T26) 1. Act as the first point of contact for users, handling incoming enquiries via phone calls, emails and other online communication platforms 2. Troubleshoot and resolve common hardware, software, and application problems 3. Log, track, and update the support tickets using the issue tracking system (e.g. Azure DevOps) 4. Perform incident triage by assessing and prioritizing issues based on business impact and urgency, and escalate complex incidents to Developers or Business Analysts, and notifying relevant parties as necessary. 5. Proactively follow up with users on issue status in customer-oriented manner and ensure timely resolution 6. Collaborate closely with internal IT, development, and business teams to resolve user issues efficiently 7. Provide system administration support, including granting user access rights, adding new users etc., in accordance with security policies. 8. Provide hands-on, on-site technical support and perform outdoor duties across various venues and sites as required for system operation and implementation. 9. To perform other IT services or tasks as assigned by supervisor.

Other requirements

1. Higher Diploma or above in Information Technology, Computer Science, or related fields. 2. 1 years or above of experience in IT Helpdesk, Technical Support, or Customer Support 3. Strong communication and interpersonal skills to effectively communicate with users. 4. Ability to diagnose and troubleshoot user problems with good technical sense. 5. Experience with issue tracking systems (Jira, Azure DevOps, or similar) is preferred 6. Ability to multi-task and work well under pressure.

Technical skills

Non-technical skills